Q1. Why isn’t my card being accepted?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit. A credit card computer, either on our end or your bank’s end, may have encountered a machine error or your billing information may not have been accepted. If you are experiencing issues with submitting an order, please contact our Customer Support Team.
Q2. When will my credit card be charged?
We will not charge your credit card until your product(s), including back-ordered or pre-ordered items, are actually shipped. If you use a third-party payment or billing provider (e.g., PayPal), you may be charged before your order ships to their terms and conditions.
Q3. Do I have to pay sales tax?
Any sales tax charged will be indicated once your billing and/or delivery address has been entered during checkout.
If you are making a purchase on behalf of a business and would like to apply for tax exemption.
Q4. How do I get a copy of my invoice?
After place an order, you will get invoice to your email
Q5. What are the delivery charges?
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact us.
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